Business Phone System
Ballymooney Foods decided to opt for 3CX which is a software-based phone system. One of the benefits of using Sensys is the combination of multiple solutions with less equipment.
An excellent feature of 3CX is that you can have your mobile, laptop, desk phone twinned with one extension. No matter where you are in the world, you can make and receive phone calls using your business number.
Ballymooney Foods has a busy phoneline dealing with lots of suppliers, and customers. SenSys were able to import Ballymooney Foods existing contact list of suppliers and customers. The benefit is that when customers and suppliers phone in, the staff know exactly who is calling enabling them to answer the phone in a welcoming way.
As part of the migration of the new phone system, we advised Ballymooney Foods that VoIP was the way to go, not just for cost savings but it doesn’t make sense to opt for ISDN, when they are due to be terminated in Ireland by 2030.
We were able to save the client 41% per month, providing a return on Investment in 18 months.
One of the concerns they had moving to VoIP was the quality of the call. As SenSys Technology was managing the network, we were able to implement QOS (quality of service)
What that means is that we segment a portion of bandwidth for the voice calls from the Broadband connection, to guarantee that there will no latency and the voice quality is always perfect. We applied this setting on the Cisco Meraki MX64 Firewall, which is designed for Small to Medium businesses.
In addition, SenSys installed built-in wallboard on a screen for the office to view all their calls in real-time, to be aware of all missed or abandoned calls. Whilst being able to schedule callbacks, and plan ahead for their busy periods.
The 3CX mobile app allows the employees to walk around the site connected to the Wi-FI and make/receive business calls on the go.