Phone System Support and Maintenance

Phone System Support and Maintenance

At SenSys Technology we appreciate once your business makes an investment in the latest VOIP (Voice over IP) telephone system technology. You want the peace of mind that your phone system company will be there to support your phone system should you require additional training, changes to the system or response to any failures. We pride ourselves in providing each of customers whether it’s the smallest office or the largest call centre with a dedicated SenSys Technology contact and we also offer around the clock support and response with SenSys CARE. SenSys CARE is Irelands unrivalled customer support and technical response service for VOIP business phone systems and other network technologies.

SenSys CARE

2 levels of preventative maintenance and response, both solutions offer unrivalled service and support. Director level access and contacts for your business. We will be quick to respond, trustworthy and reliable.

PROACTIVE

Reduce the risk of downtime and outages with preventative maintenance & support

ON CALL SERVICES

24/7/365 on-call service options. Remote support and service.

OUR PEOPLE

Qualified, incentivised technical experts rewarded for ‘going the extra mile’

LIVE MONITORING

Network, Software and Hardware monitoring for a live system health check offering pro-active response

CUSTOMER SUPPORT

4 Hour response service level agreement* (subject to support agreement selected)

REPORTING

Detailed service reports, including photo’s, videos and back up supportive information

FLEET

Tracked fleet and mobile workshops carrying a range of parts and products to keep your system running, reducing second call backs.

CHAMPION

Dedicated system technician lead and supervisor who will be a champion of your system. Director level access and contacts for your business.

TARGETS

Our service levels are surveyed tracked and reported on to the Technical and Service director on a weekly basis.