Phone System Support and Maintenance
At SenSys Technology we appreciate once your business makes an investment in the latest VOIP (Voice over IP) telephone system technology. You want the peace of mind that your phone system company will be there to support your phone system should you require additional training, changes to the system or response to any failures. We pride ourselves in providing each of customers whether it’s the smallest office or the largest call centre with a dedicated SenSys Technology contact and we also offer around the clock support and response with SenSys CARE. SenSys CARE is Irelands unrivalled customer support and technical response service for VOIP business phone systems and other network technologies.
Industry leading maintenance and support for IT network systems, IP Phone systems, IP Security systems and WiFi systems.
What makes SenSys CARE the most comprehensive pro-active support, maintenance and live response service in Ireland.
- Preventative maintenance and support to reduce risk of downtime and outages.
- Network, Software and Hardware monitoring for a live system health check offering pro-active response.
- 24/7/365 on-call service.
- Remote support and service.
- Detailed service reports, including photo’s, videos and back up supportive information.
- Qualified technicians who are incentivised and rewarded based on ‘Going the extra mile for our customers’.
- 4 Hour response service level agreement* (subject to support agreement selected).
- Dedicated system technician lead and supervisor who will be a champion of your system.
- Tracked fleet and mobile workshops carrying a range of parts and products to keep your system running, reducing second call backs.
- Director level access and contacts for your business.
- Our service levels are surveyed tracked and reported on to the Technical and Service director on a weekly basis.
With 2 levels of preventative maintenance and response, both solutions offer unrivalled service and support.