Phone System Support & Maintenance
At SenSys Tech we appreciate the commitment your business makes with an investment in the latest VOIP technology.
Get peace of mind that your phone system company will be there to support your phone system should you require additional training, updates or response to any failures.
Talk with us today to see if we can help.
SenSys Care
We pride ourselves in providing each of customers whether it’s the smallest office or the largest call centre with a dedicated SenSys Technology contact and we also offer around the clock support and response. SenSys CARE is Irelands unrivalled customer support and technical response service for VOIP business phone systems and other network technologies.
PROACTIVE
Reduce the risk of downtime and outages with preventative maintenance & support
ON CALL SERVICES
24/7/365 on-call service options. Remote support and service.
OUR PEOPLE
Qualified, incentivised, technical unified communications specialists
LIVE MONITORING
Network, Software and Hardware monitoring for a live system health check offering pro-active response
CUSTOMER SUPPORT
4 Hour response service level agreement* (subject to support agreement selected)
REPORTING
Detailed service reports, including photo’s, videos and back up supportive information
FLEET
Tracked fleet and mobile workshops carrying a range of parts and products to keep your system running, reducing second call backs.
CHAMPION
Dedicated system technician lead and supervisor who will be a champion of your system. Director level access and contacts for your business.
TARGETS
Our service levels are surveyed tracked and reported on to the Technical and Service director on a weekly basis.
Our telephone system maintenance is a service that helps you to reduce your organisational costs, minimise the risk of downtime, loss of business and allows you to gain the convenience of a single point of contact for the support of
your telephone system.
Amongst the regular support are jobs such as updates/repairs/patches to any handsets, cloud servers, and upgrading software, operating systems, and the firmware’s on IP handsets and servers. Remote softphone and mobile app support upgrade, and, web conferencing updates/updates. SenSys Tech can also take care of issues with power supplies.
Need to get your team up and running working from home or on the road? Do you need help or training with systems, integrations, scheduling or dashboards? Call us.
Meet our Phones Experts
Marek, Alan and Paul are certified experts and our go-to guys for all SenSys Tech phone system installations and maintenance.
Alan is the key technical contact for customers during project delivery and ensures all customer service and top-class support is offered through our support service. Paul’s areas of expertise are the identification, design and implementation of customer requirements. Our highly experienced engineer, Marek, is involved with the full project life cycle and beyond to include ongoing maintenance & support.
The SenSys Tech team has worked on many high volume call centre projects in diverse verticals such as financial services, crisis support centres, governing bodies for sports & the hospitality industry,
Most popular phone products
Here are some of the most popular IP phones and headsets chosen by our clients. Contact us at SenSys Tech to discuss our full range of phone equipment or to place an order
SenSys Tech is an official 3CX PARTNER since 2016
3CX sells through its channel partners. They have a worldwide network of partners who are well-trained in installing and supporting 3CX either in the cloud or on-premise.
SenSys Tech are 3CX partners. We install phone systems, advise and supply top of the range phone handsets & headsets. SenSys offer training along with ongoing maintenance and support for our customers.
Contact Us
If you require any details or wish to find out more about our services you can get in touch with us by using our contact form or by any of the methods below.