SenSys at the helm as Irish Sailing port phone system
Posted by:SenSys onAugust 7, 2019
Irish Sailing is the national governing body for sailing, powerboating and windsurfing. Their aim is to develop, support and promote sailing, through their core values of Inspiration, Representation and Participation.
The Irish Sailing Association receives an average of 12,500 calls and face to face enquiries each year on all elements of sailing. They set the standards of sailing programmes from Junior to Olympic level. There are 105 Irish Sailing training centres running courses, certificates and qualifications.
The Irish Sailing Association had an outdated Panasonic phone system on traditional Eir ISDN lines. The system was starting to creak with multiple outages in the past year.
Owing to the volume of calls, enquires and the size of their network, there is a need for a strong communications infrastructure.
Irish Sailing required a futureproof and bulletproof solution that would enable them to communicate 24/7 with their Sailing members.
ROI in less than one year
The SenSys Solution:
SenSys Technology recommended a 3CX phone system for the Irish Sailing Association. The Head Office receives a large majority of the calls, whilst also directing calls to the Sailing clubs in Ireland.
We upgraded all of the phones in the Head office to Yealink 3CX Provisioned phones, whilst hosting 3CX on their existing IT server meaning there was minimal hardware investment.
A VoIP solution was designed specifically for the client and as a network provider, we liaised with their existing Broadband supplier and IT provider to deliver the optimum network for VoIP. We enabled QoS (Quality of Service) on their network which means that the voice quality is of crystal clear HD quality at all times.
SenSys Tech were able to provide further savings to the Irish Sailing Association as the 3CX Licence was free of charge. We installed 3CX on the existing server and provided wireless headsets for the team to manage the calls.
At the point of ‘sail’, Irish Sailing were delighted to hear that SenSys will provide a saving of 74% per month switching to VoIP with SenSys. This has provided a return on Investment for the Irish Sailing Association in less than six months!
In addition to the savings, 3CX enables the Irish Sailing Association to manage all calls, whilst enabling their members to opt for a scheduled call back, once an agent is available. They are now aware of all calls, including abandoned calls, and they receive regular reports of all inbound/outbound calls which is required as a governing body.
74% Saving Per Month by switching to VoIP
Why SenSys for Irish Sailing?
SenSys provided significant benefits of converging your business technology on to one network, by providing better functionality, better support and better cost savings.
Why 3CX for Irish Sailing?
3CX is a software-based PBX, which not only replaces proprietary phone systems, it also delivers a complete Unified Communications solution as it’s an open standards software IP PBX which can be integrated with other applications such as Salesforce, Google Contacts and Sage ACT. By relying on the SIP Standard, 3CX along with its technology partners, including snom and Yealink, delivers a future proof, best of breed Unified Communications system.
3CX continues to move forward with innovative products, and recently launched a web conferencing and collaboration solution which transform s communications within a company and with its customers. 3CX WebMeeting is fully integrated and leverages Google’s WebRTC technology making it clientless and plug-in free. As a result, it increases s productivity, reduces business travel time and costs, streamline operations and improve s customer service thus propelling sales.
3CX Phone System has been selected by leading companies and organisations worldwide to meet their Unified Communications and telephony requirements. Customers include Boeing, Hugo Boss, City of Vienna, McDonalds, Wilson Sports, Intercontinental Hotels & Resorts, Harley Davidson and MIT. 3CX has 50,000 customers worldwide and 10,000 partners.
“3CX is forward-thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Felipe Garcia, Director of Infrastructure & Services – Wilson”
Acclaimed Android and iOS VoIP Clients
3CX features native Android and iOS VoIP clients that are continuously updated and tested and set the standard for mobile phone VoIP clients. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS clients fully support PUSH, allowing the phone to be on standby and save battery life.
Most advanced and reliable Android & iOS VoIP clients on the market
No additional licensing costs for softphones
“PUSH” notifications save mobile battery life
Inbuilt SIP tunnel/proxy resolves any remote firewall issues.
Never Miss a Call Again – Advanced Contact Centre Reporting
Traditional Proprietary PBX’s with call centre functionality has proven to be either too expensive or too difficult to set up. 3CX improves this with 3cx Phone System Pro, providing call centre management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
Integrated wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call back options for customers not willing to wait.
If you are interested in having a chat about integrated security, phone or Wi-Fi systems for your enterprise, please get in touch.