SenSys Technology Group offers support to our clients via managed field service team – nationwide.
SenSys specialist areas
Our expertise includes:
- Physical security & access control;
- Fully managed IT support;
- End-to-end IP design integration & management;
- Voice & data;
- Structured cabling and
- audiovisual equipment.
Engineers at SenSys work intelligently and efficiently to solve any issues that arise. They are empowered to deliver the highest quality solutions for our client base.
Our tracked fleet and mobile workshops carry a wide range of parts and products to keep your systems running. Our field service team operates on Salesforce Field Service ensuring that our engineers are scheduled & dispatched efficiently, optimising their expertise and suitability for the specific issue in hand.
Service Level Agreements
Salesforce Service SLA management ensures that we deliver every time when the most critical response is required. In-house business system and process architect ensure our service and processes are second to none.
SenSys Care Support Packages
SenSys clients have a choice of support packages. We offer proactive remote network/hardware monitoring and same-day support. All are backed by our team of skilled engineers. Our team is certified to provide advanced support for our chosen partners.
Types of support agreements
SenSys support agreements may be remote, onsite, or a combination of both. They can be customised to include:
- 24/7 365 days a year
- Onside callouts;
- Audit and live asset register;
- 4-hour critical response;
- 24/7 device monitoring;
- Remote and telephone technical support.
Drone footage: Darragh Ryan, One Snap Productions Cork